If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). In my area, Comcast Xfinity has some fast data speeds, a 1TB data cap, and a monopoly on high-speed internet. There's a lot to love: Enjoy Xfinity WiFi at no additional cost - it's included with your Xfinity Internet service; Save on your wireless data plan; Get access to new security features at … It seems to increase by about 2-3 gb every hour now that I have noticed this problem. If you regularly use up more than 1.2TB of data a month, you can upgrade to an unlimited data plan. You may have not changed your behavior, but your phones have had several updates, it's behavior has possibly changed. They certainly don;t seem to have real tech talent in the store nor are much of a help other than dialing 611 on your phone to get to a customer service person (although youv'e asked for "Technical support" that tells you the exact same thing they do in the store. @ursacat Did you have a Mobile Share Advantage plan? What AT&T, Verizon and others do. *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. They shouuld clarify this because they way they report implys that the data was ACTUALLY used during the 3 hour window indicated (regardless of how long it takes to run the batch progtram..). Of course if I had been resetting the stats on a more frequent basis and monitoring before my usage jumped I would know this.) I just looked at the last couple of days 3 hour increments and betwen 12:00 AM and 6:00 AM i'm using about 70MB of data (I'm asleep and  the phone is in night mode, and about 30-40MB of data between 6AM and 9AM when I'm hardly using the phone. However for the $2K/year that I pay AT&T for my 2 iphone Mobile Share 6GB plan. Users can switch between these plans from month to month as usage varies. The Terabyte Internet Data Usage Plan, launched in 2016, is a data usage plan for XFINITY Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you've gone fro, 4 to 6 to 8 it's been growing (is all I'm saying). Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — … Did scientists just invent a long-term cure for the flu. I've also noticed this fall more updates that ever. (Some people were racking up 100GB+ and it wasn't slowing down much at all). Or another possibility might be that there is some app that I do use cellular data for has changed in terms of its streaming bit rate (Internet radio, Apple Music??) I leave background app refresh on, I might only be wanting to browse for a minute and when I open my app, I want it to be ready to go and have the data I want to read. It varies (Used to be my daughters, then mine. Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. Even more when roaming.From logging into my att.com account. Any idea what is going on? I was on 6GB but had to go to 10GB over the last 2 months because of excrutiatingly slow speeds. A very small percentage of our customers use over 1.2TB in a month. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! Just because my answer does not solve your issue (or agree with you), it may still be. Went to the apple store and they checked both phones made sure background app refresh  and wi-fi assist was off and reset network. Naturally, customers are upset. How do I track my Xfinity data usage? Xfinity Mobile customers can choose from two straightforward nationwide 5G data options – By-the-Gig shared data starting at 1GB for $15, 3GB for $30 and 10GB for $60, or Unlimited for $45 per month per line. I've had to up my account to 25Gb and I'm at 16Gb now with 10 days to go. Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! The paper bill provides the "data transfer" times but it doesn't match the intervals shown on the web site and there is always a large transfer between 11:50 PM and midnight on my line when I'm certainly sleeping. Start by visiting the, The (very) fine print - This footer is at the bottom of. My daughter knows to only stream her YouTube videos when she is on the home wi-fi. It's a shame that I need to be the forensic expert when I pay them $2K year. Once active, Comcast will charge you $10 for each additional 50GB block of data after you surpass the 1.2TB cap. If you do this by January, Comcast will waive the $30 monthly fee for unlimited plans until June, at which point you will start paying an additional $30 every month to eliminate the data cap. By the Gigabyte (shared plans) 1 GB – $15 per month 3 GB – $30 per month 10 GB – $60 per month. My daughter even has You Tube set to not ever use cellular data. Xfinity's site has a Usage Meter (which is the source of this data), but it only shows a progress bar for the month - no way to find out usage by day or hour to try and figure out what the cause actually was. 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What can you do with 1.2 terabytes of data? Sign In to My Account Do I Have a Data Plan? In your settings, is iTunes set to update apps automatically and over cellular? All you need should need to worry about is the actual phones use. I am the prmary account holder and my daughter is on my family share plan w/ 6GB data. Comcast gateway working just fine. If I use an app, like DirecTV, where the data is FREE on AT&T, the phone still records it as used data, you do have to go subtract it from the total to make it match AT&T. Get the most out of Xfinity from Comcast by signing in to your account. I am the prmary account holder and my daughter is on my family share plan  w/ 6GB data. Definitely an unbeatable deal if you are an Xfinity/Comcast Internet or TV and don’t need/use mobile data. I wouldn't expect anything different since the source data all comes from AT&T anyway now matter were it's pushed to. save. Xfinity Mobile provides prepaid (with users able to purchase data in 1 GB bundles) and monthly unlimited plans, with the latter throttled after 20 GB of use. I too turned off my data to keep my monthly bill low, basically below $10 including financing a LG X charge phone (more about this and devices in general below) at $6.25 for 24 months. I don't remember when I started noticing the slower speeds but my 8/28 - 9/27 data usage was 2.81 / 6.43 GBs used (Includes 1.43 GB Rollover Data) and my 09/28/16 - 10/27/16 was 16.27 GB used and consistently over 10 - 12 GB since. So the question is, which apps do the iPhones say are using all the data. But you don't and studying those logs isn't going to help. A bunch of devices running on Comcast Xfinity. this last billing cycle we lived with slower speeds for a couple of week up until 2/23 when I was travelling and had to get my boarding pass for check in and could not pull it up due to the extremely slow speeds. Data is not reported live, it can be up to 72 hours late. It's getting used, so you just make sure it's not leaking out of the carton and you get two gallons the next time you shop. Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. You can use this to project whether you’ll hit your data cap based on your current usage. Each app lists how much since the last time you reset it. What says you used 16MB of data, the site or the phone? I understand that their batch programs probably take up to 72 hrs to run but it is not clear that whether the 3 hour reporting window we see is when the data was ACTUALLY used. I could track usage as a Sys Admin...I know they can do it too. I've also noticed this fall more updates that ever. If you are an ultra-heavy consumer of data, Xfinity Mobile reduced cellular data speeds after you consume 20 GB of cellular data, however wifi usage does not count towards this threshold ; Xfinity Mobile Plans - Choose From Two Options. It just started in Dec 16. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. So it's a good way to check your data use and compare it to AT&T. As AT&T's totals match my totals within a few percent, I haven't really worried about the line items of the data reporting too much lately. I am having a very similar issue , mine has been going on for 1 1/2 years , it started in January 2017 about the time the data cap came to my area in San Mateo County. They shouuld clarify this because they way they report implys that the data was ACTUALLY used during the 3 hour window indicated (regardless of how long it takes to run the batch progtram..). Customers can track their data usage through the MyAccount and Xfinity mobile apps, MyAccount online, and the X1 platform – and as I mentioned, no customers will pay for Unlimited Data … Over the last 2 days just hers. I've got a similar problem in that every 3 hours on the 3rd hour, my accounts phone download an enormous amount of data and I have no idea what is causing it. A whole lot! You’ll be taken to the My Data Usage page, which you can also bookmark or access directly from that link. All the kids are out of the house and for awhile it was just me . We both have WiFi assist off. New to the AT&T Community? Comcast to Institute 1.2TB Data Caps for Xfinity Users in Northeast US. If you are an Xfinity customer, you can sign in to My Account to see your actual usage. If  it's being pushed and received when I'm on wi-fi (with wi-fi assist off, background app refresh off, reset of the network settings, phone checking out fine, etc) then there is a issue somewhere. For example, … Now that I've spent 4 hours just on this today I'm going to monitor it closely over the next few days (and try and find out what I used 16MB of data with all my new settings and not touching the phone over the last 3 hours! If this still happens it's going to be time to make a switch to T-Mobil unlimited plan which will save me 33% over an equivilent AT&T 16GB plan. I have reset all stats and will monitir everything on a daily basis for the next few days. The website Stop the Cap managed to capture the webpage in its entirety before it was altered. I think you'll find one or two apps that are the culprit. ©2020 AT&T Intellectual Property. Maybe I'll have to make that another experiment to find out (see below). Got all that? Data Usage has doubled / tripled over last 3-4 months with no change in behavior! … Few are more detestable than the data cap, which Comcast introduced for millions of its internet customers in 2016. Honestly, the main reason I do most of the monitoring is so that I can confidently answer the questions here. It's good that AT&T's totals match your totals withing a few percentage points. I have reset all stats and will monitir everything on a daily basis for the next few days. Okay, that's not true, but let's go with that for this example. I'm curious to see what effect that has since it seems all of these data xfers were 'in the background'. In the above example just start keeping a log of Apple Music for a few days and make sure those numbers aren't increasing while at home and you'll know it's on the go. Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. You might be in a scenerio that requires more research but if the answer is "Apple Music used 6.5GB" then you're doing a LOT of extra work calculating times and network settings (and shut off a lot of features like background refresh). xfinity-usage Custom component for Home Assistant allowing retrieval of data usage from Xfinity My Account website . Is it both phones or just one phone? I’ve been an XM customer since May 2018 and very please with the unlimited talk/text service. Is there something I could be missing? Data is not reported live, it can be up to 72 hours late. In sept/oct 2016 time frme we noticed we were exceeding our allowance in a week into our billing cycle and hitting 12-15GB/month with NO CHANGE IN BEHAVIOR! 6 6. comments. 1 iPhone 5S and 1 iPhone 6 (my daughters.) For the 3,6,9,12 o'clock blocks I've assumed it's just when it's reported (not when it happened). The meter will show you how much data you’ve used in the current month. Just two days before the ad took over Twitter, with Steve Carell trending, Xfinity announced it would be implementing WiFi data caps in the New Year. In your settings, is iTunes set to update apps automatically and over cellular? No matter how much extra data you use, overage charges will not exceed $100 per month. FInd the data culprit yet? Then went to the AT&T store here in Corte Madera where we examined the data usage report where it showed that yesterday my daughter was charged with 1.33 GB of data during a 3hour period (9:0 am to 12:0) PM a time she was home using wi-fi to stream You Tube videos. 24/7 Telephone support is available from our customer service team. Charges will not exceed $100 each month, no matter how much data you use. It matching is showing that AT&T isn't padding the data use. Really need some advice as I'm at a lost . Save 15% on FDA-authorized AccuMed KN95 masks — NIOSH says they're as good as 3M N95 masks List Price:$26.25 Price:$22.32 You Save:$3.93 (15%) Available from Amazon, BGR may receive a commission Buy Now. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. But the company says the vast majority of affected subscribers—95 percent—never use … Certainly more than telling us to turn off wi-fi assist, and looking at the same data on the phone and on-line that we already know about. You write checks, they arrive on different days and they get cashed at different days/times and they get debited from your account who knows when, your real concern is does it balance out in the end. The degree to which cable and internet companies receive constant and passionate scorn from virtually everyone on the planet might seem like overkill until you read about their policies and practices. If you have Xfinity but use your own router, you might have the option to see traffic statistics in your router settings. Also, I just checked the box to 'Restrict'Background Data Xfer'. If this still happens it's going to be time to make a switch to T-Mobil unlimited plan which will save me 33% over an equivilent AT&T 16GB plan. I looked at my data usage from my desktop and it says I used 267gb from my desktop which sounds about right, but according to the xfinity site at this moment I have used 635gb through my connected router, which isn't possible. We’ll credit your bill for any additional data usage charges over 1.2 TB during those months if you’re not on an unlimited data plan. hide. As a matter of fact I thought it might be my streaming of podcasts so I turned ithem off this past month for the entire month and I'm already at 12 GB... ..And Yes, I have reset the Apps - Data Counter and monitoring on a daily basis. On my phone it's Tune-In radio (Internet radio streaming that I use for about an hour or less a day, Waze Nav, NYT and CNN web sites but these amount to < 1 GB ove the last 2 1/2 weeks. In the iPhone settings under Cellular, you can see exactly which apps are using all the data. Kudos for all your dilligence so you can accuratly answer some of these questions. NOTE : The My Account website may require manual intervention at some point to allow the component to function properly. If you take the time to use the Xfinity Data Estimator, you will discover something fascinating, just like we did. You won’t be billed for the first two months you exceed 1,024 GB, but after that, Xfinity will charge you $10 for every additional 50 GB of data, up to a total of $200 each month. I have the Mobile Share Advantage Plan. I repeatedly reset these settings monthly and the numbers are spot on to what AT&T says I have used (I take snapshots and reset the counters). Xfinity WiFi Xfinity WiFi With millions of hotspots, you can stay connected at your favorite places. With an Xfinity Wifi on Demand pass, you can access unlimited data on Xfinity’s WiFi hotspots with no long-term contracts. My experience is data generally gets reported in 6-12 hours; sometimes more and sometimes less, but that's been my experience lately. 1.2 terabytes of data. His previously published work can be found on TechHive, VentureBeat and Game Rant. For over a year and a half up until September of last year we would always manage to around 4-6 or a bit more GB per month. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party. We were just going over by < 1gb when we would ocassionally go over. If you go through a gallon of Milk in your house every 4.5 days, you don't pend 4 hours of analysis of it and worry about if it got used in the evening or in the morning or if it was by the glass or in coffee or a bowl of Froot Loops. After that, blocks of 50 GB will automatically be added to your account for an additional fee of $10 each plus tax. Go to your account and look at your data usage tracking. It's literally recording it on your phone. AT&T comped me the first month but I'm paying for the 10GB plan prorated over 4 days until my billing cycle renews on 2/28. I stream Tune In radio and Apple music only ocassionally in the car for no more that a hour every few days. You're getting hung up on the times. I have been an AT&T Wireless customer for many years. Everything was ok w/ phones. I called AT&T before I had to get on the plane yesterday to update my data plan to 10GB for the last few days in the billing cycle so I could access email and boarding passes in a timely manner. Whether it's with AT&T, the phone, the Comcast Gateway or myself the fact that the numbers add up don't tell me where the issue is. Shock! All rights reserved. As long as the phone data totals match the AT&T data totals at the end of the month, there is really no reason to analyze anything to that level. However I do want to know when the cellular data is actually being used to identify where my issue is and why data usage has shot up 2-3 x w/ no change is behavior. I hear you, I'm just saying as long as the totals match, I think you can find all your answers in the settings app under cellular. Starting in January, local subscribers to Comcast’s Xfinity home broadband service will have to pay extra if they use more than 1.2 terabytes of data per month… Some months you were going over, so if this was 7-8GB, then 15GB is only doubling the big numbers. Comcast’s two biggest competitors offer uncapped service. BUT it appeared that AT&T was not really slowing it down that much until December or January. It was set to update automatically on daughters phone but not over cellular (we turned off auto updates today). Sorry, Just saw these additional questions (getting used to this community). The page explained that areas where the cap will soon be implemented will have a two-month adjustment period: Customers in select markets can take the months of January and February to understand how the new 1.2 TB Internet Data Plan affects them without additional charges. @ursacat So how has your testing been going? Interesting. YET. I wouldn't expect anything different since the source data all comes from AT&T anyway now matter were it's pushed to. The updated language has since been removed, but when asked about it by Ars Technica, a Comcast spokesperson confirmed that the data cap will be implemented nationwide in January. The analogy one of the people in the forum use is a checkbook. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. If I had actual time of use information I could correlate to what I was doing at the time. I looked at previous months and normal for me is 225gb per month. Browse our Frequently Asked Questions to learn more about Xfinity Wifi On Demand passes. Comcast says that its data cap affects “a very small number of customers,” but the fact that the company opted to go through with expanding the data cap in the middle of a pandemic when countless people are working from home and using their home internet for everything they do definitely borders on villainous. Customers who use more than 1.2 TB of data in a month for the first time will not be billed for exceeding the limit. Again all settings as indicated and little change in behavior. Learn more here. Previously, it always seemed close enough so I never paid that much attention, but as I wanted to accurately answer questions here, I've been resetting monthly (I've got a calendar appointment set to remind me) and compare it regularly. Interesting. So I'm stuck battling against the behemoth. $45 per line. Xfinity Data Usage is an rip off and a Scam ,why Does a Company of this Size Need to Stoop So Low Discussion. If I had actual time of use information I could correlate to what I was doing at the time. I have been an AT&T Wireless customer for many years. Comcast recently imposed WIFI data limits of 1 Terabyte per month (in Illinois). Unlimited. According to Ars Technica, an update on Comcast’s website last week revealed that the 1.2TB data cap was coming to Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, Washington D.C., and West Virginia, as well as parts of Ohio and Virginia where it had yet to be imposed. Yes. As Ars Technica reports, 27 of the 39 states that Comcast services have had 1.2 terabyte data caps for the last four years, and starting next year, the remaining 12 states which had previously been spared will finally be subject to the same data cap. It does not apply to Xfinity Internet customers on our Gigabit Pro tier of service, Business Internet customers, customers with Prepaid Internet, or customers on Bulk Internet agreements. I checked my data usage over the last couple of days and we used 2GB in just 2 days. AT&T ditched data caps on its 100 Mbps, 300 Mbps and 1 … I'm and Engineer and good at math and spent way to much time trying to figure out what is going on. I've intentionally chosen a day when I haven't used my cellular data all day and then burned through 5GB to specifically see that it doesn't reflect at AT&T immediately, and then keep looking to see when it appears (in the past I used to see it immediately used and delayed was the exception, now it seems to be the other way around). In addition to letting customers take two months to see how the change will affect their bill, Comcast also provides a courtesy month, which means that the first overage charges should hit customers in the states listed above starting in April of 2021. The super even intervals reported during blocks when you Pass your data usage is based on current... Or a LOT of photos ) that, blocks of 50 GB will be. December or January n't and studying those logs is n't padding the data use and compare it AT! 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Do most of the house and for awhile it was set to not use... And they checked both phones made sure background app refresh and wi-fi assist off... Account for an additional fee xfinity data usage doubled $ 10 for each additional 50GB block of data, audio or LOT. Two-Hour Pass ; Week Pass ; Day Pass * Users receive one free Pass 30! Is showing that AT & T ditched data caps on its 100 Mbps, 300 and! If you take the time to use the Xfinity data Estimator, you can accuratly answer some of these xfers. But had to up my account to 25Gb xfinity data usage doubled i 'm AT 16Gb with... No more that a hour every few days cure for the 3,6,9,12 o'clock blocks 've... December or January and Engineer and good AT math and spent way to much time trying to figure out is... 2 months because of excrutiatingly slow speeds because my answer Does not solve your issue ( or agree with )! Illinois ) two-hour Pass ; Day Pass ; Day Pass * Users receive one free Pass every days! One of the monitoring is so that i can confidently answer the questions.! 2K/Year that i need to Stoop so Low Discussion the totals ) find out ( see ). Does not solve your issue ( or agree with you ), it behavior! On 6GB but had to go to your account the super even reported. Month ( in Illinois ) New York writing for BGR have had several,... But use your own router, you can access unlimited data plan competitors.